Customer protection · updated 14 October 2026
Refunds, fairly handled
Submit a request within seven days of the recorded transaction. We aim to process eligible refunds within 72 hours after the payment, ownership and service outcome have been verified.
Failed or undelivered services
Eligible failed SMS activations and verified undelivered social orders normally receive a wallet credit. Partial orders are assessed only for their undelivered portion. A received SMS code, delivered service or change of mind does not automatically qualify. Provider cancellation and settlement must be confirmed; leaving checkout does not reverse a payment.
Unused deposits
Unused deposit returns need a separate review of the original payment, remaining wallet funds and any active orders or disputes. Approved funds may be reserved while the return is processed, temporarily restricting new purchases. Returns are made only to the verified original payment source—not an unrelated number, account or wallet supplied in a message. Any nonrecoverable third-party fee must be explained before you agree; we do not invent a fixed withdrawal fee.
What we check
Sign in to the account that owns the transaction, select its reference and describe the issue. We compare the wallet ledger, provider delivery, payment receipt, earlier refunds and any dispute or chargeback. A screenshot alone is not proof of payment or refund eligibility. Duplicate claims cannot create duplicate credits. Never send your password, PIN or verification code.
Timing, decisions and appeal
The 72-hour target starts after verification, not when an incomplete form is sent. Payment-network settlement or an unresolved provider dispute can take longer; support should explain the delay. A declined request includes a reason, and you can contact support to challenge a mistake or provide missing information. The standard seven-day window does not remove mandatory consumer rights: contact support for late requests involving those rights.
Reach the team
Email hello@premiumverific.com or WhatsApp +237 640 796 062. Keep your transaction reference. We do not guarantee approval or an instant refund solely because a request is submitted.